Refund and Returns Policy
Effective Date: 2/12/2025
1. Overview
At Vitolistic, we are committed to customer satisfaction. If you are not satisfied with your purchase, please review our refund and returns policy below.
2. Eligibility for Refunds and Returns
We accept refund and return requests under the following conditions:
- Lab Tests: Due to the nature of lab testing services, all purchases for lab tests are final and non-refundable once the test has been ordered.
- Supplements & Wellness Products: Refunds or exchanges may be requested within 30 days of purchase if the product is unopened, unused, and in its original packaging.
- Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of receiving your order for a replacement or refund.
3. Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at [email protected] with your order details and reason for return.
- If eligible, we will provide instructions on how to return the item.
- Once the returned item is received and inspected, we will process your refund within 7-10 business days.
4. Non-Refundable Items
- Opened or used supplements and wellness products
- Digital or downloadable products
- Gift cards
- Lab testing services once the order has been placed
5. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
- Original shipping fees are non-refundable.
6. Exchanges
If you wish to exchange an item, please contact us within 30 days of purchase. Exchanges are only available for unopened and unused products.
7. Contact Information
If you have any questions or concerns about our refund and returns policy, please contact us at: Vitolistic, 23133 Orchard Lake Rd. Farmington, MI 48336, [email protected]