Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
General
Vitolistic is a comprehensive wellness platform providing lab testing, premium supplements, and curated wellness products from trusted, certified partners in the longevity and functional medicine industry.
Choose Your Test – Select from our range of lab tests from certified lab partners tailored to longevity, wellness, and functional medicine.
Collect Your Sample – Follow simple instructions to collect your sample and send it to the specified lab.
Get Your Results – Receive easy-to-understand results.
Shop Supplements & Products – We also provide high-quality supplements and wellness products from leading vendors for all-around support on your wellness journey.
Vitolistic is designed for health-conscious individuals, as well as doctors and providers in the longevity and functional medicine space, who are looking to optimize well-being, prevent age-related decline, and take a proactive approach to health and longevity.
Lab Tests
Yes, we partner with certified laboratories that meet industry standards for accuracy and reliability.
Results are typically available within 5-7 business days after your sample reaches the lab.
Your results will be securely delivered via the customer portal (coming soon) or secure email.
Supplements & Products
Yes, we offer high-quality, research-backed supplements and wellness products to support your health goals.
Orders & Shipping
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed. If additional information in required, a Vitolistic representative will reach out to you via email or phone.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Do you offer international shipping?
No, we currently ship within the U.S. only. Check our website for updates on international availability.
What is your refund policy?
Due to the nature of lab tests and supplements, we do not offer refunds once an order has been processed. However, if you experience any issues, please contact our support team.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!